We are delighted to have your valued custom at Personalised Crystal which is why we work endlessly to supply you with the very best of products on offer.  The below constitutes our trading terms that you accept when placing an order with us.

Engraved Messages.

All of our products can be engraved with your very own personalised message making your purchase that extra special.  Please ensure that you check all your spelling and punctuation as we will not be held responsible for any mistakes that you make.

Copyright Disclaimer

You must ensure that any images supplied to us for engraving don’t infringe any copyright or other rights.  If we produce an image for you that breaches any copyright you will be liable and agree to indemnify us against any third party claim.


Your goods will be dispatched to the address that you provide when placing your order.  Whilst we don’t dispatch any orders over the weekend deliveries may still take place.

Any delivery charges will be detailed during the checkout stages, if your order is over £50 then there will be no delivery charge.  If your order is below £50 you can select either our 24H or 48H postal service. 

If your goods don’t arrive within 15 days from the date of dispatch then you should notify us in writing.  We cannot be held responsible for delays caused by a third party but if your order does not arrive within this specified time then we will be happy to offer a like for like replacement.


All none personalised goods can be returned seven days after delivery for a full refund (excluding any delivery charges). Refunds will be done once the item has been safely returned back to us in the same condition it was sent.  Should any items not be returned or if they arrived damaged then you will not be entitled to a refund,

Any goods that have been personalised are none refundable unless they are faulty.  If this is the case then you must notify us in writing with seven days from the date of delivery.  We will send either a replacement or issue a refund if required.  Should we require the goods to be returned then we will also reimburse for standard second class postage.  Refunds will be issues within 30 days from the agreement.